{"id":24,"date":"2026-09-03T07:05:15","date_gmt":"2026-09-03T07:05:15","guid":{"rendered":"https:\/\/richtersveldtours.com\/wp\/?page_id=24"},"modified":"2026-09-03T07:05:15","modified_gmt":"2026-09-03T07:05:15","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/richtersveldtours.com\/wp\/refund_returns\/","title":{"rendered":"RICHTERSVELD TOURS CANCELLATION POLICY"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li><strong>Cancellation by the Client<\/strong><br>More than 60 days before departure<br>Cancellation is permitted with a refund of the amount paid, less any non-refundable fees or charges already incurred by Richtersveld Tours.<br>31\u201360 days before departure<br>50% of the total tour price will be retained as a cancellation fee.<br>The remaining balance will be refunded, less any non-refundable third-party costs.<br>15\u201330 days before departure<br>75% of the total tour price will be retained.<br>Any additional non-refundable accommodation, transport, permit or supplier costs may also be deducted.<br>14 days or less before departure<br>No refund will normally be provided.<br>Richtersveld Tours may, at its discretion, consider a partial refund where costs can be recovered from suppliers.<\/li>\n\n\n\n<li><strong>No-Show or Late Arrival<\/strong><br>If a client fails to arrive for the scheduled tour, arrives too late to participate, or abandons the tour after commencement, no refund will normally be provided.<\/li>\n\n\n\n<li><strong>Cancellation by Richtersveld Tours<\/strong><br>Richtersveld Tours reserves the right to cancel or modify a tour where circumstances beyond its reasonable control make the tour unsafe or impractical, including severe weather, road conditions, natural disasters, government restrictions or other force-majeure circumstances.<br>Where Richtersveld Tours cancels a tour, clients will be offered either:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A transfer to an alternative available tour date; or<\/li>\n\n\n\n<li>A refund of amounts received for the affected tour, subject to any non-refundable third-party costs.<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Changes to a Booking<\/strong><br>Requests to change the travel date or other booking arrangements should be made as early as possible.<br>Changes are subject to availability and may result in additional charges from accommodation providers, transport operators or other suppliers.<\/li>\n\n\n\n<li><strong>Travel Insurance<\/strong><br>Clients are strongly advised to obtain comprehensive travel insurance covering cancellation, interruption, medical emergencies, evacuation and other unforeseen circumstances.<br>Richtersveld Tours cannot accept responsibility for losses that could reasonably have been covered by appropriate travel insurance.<\/li>\n\n\n\n<li><strong>Refund Processing<\/strong><br>Approved refunds will be processed after the cancellation has been assessed and any applicable supplier charges have been confirmed.<br>The time required for the refund to reflect may depend on the payment method and financial institution used.<\/li>\n\n\n\n<li><strong>Acceptance of Terms<\/strong><br>Payment of a deposit or full tour amount constitutes acceptance of the Richtersveld Tours booking terms and cancellation policy.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Richtersveld Tours<\/strong><br>Experience the Wild Heart of the Richtersveld<br>Email: <a href=\"mailto:mail@richtersveldtours.co.za\">mail@richtersveldtours.co.za<\/a><br>Website: <a href=\"http:\/\/www.richtersveldtours.com\">www.richtersveldtours.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Richtersveld ToursExperience the Wild Heart of the RichtersveldEmail: mail@richtersveldtours.co.zaWebsite: www.richtersveldtours.com<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":1,"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":39,"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/pages\/24\/revisions\/39"}],"wp:attachment":[{"href":"https:\/\/richtersveldtours.com\/wp\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}